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Shipping and Return policy

SHIPPING POLICY FOR NON-FFL-REQUIRED SHIPMENTS:

All items will be shipped via our FedEx, UPS or USPS account with a handling time not to exceed two business days. All items will be shipped FOB Buyer via this account. All shipping shall be subject to the terms and conditions of shipping via FedEx, which may be viewed here.

While SureArms.com strives to maintain it’s 7-10 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.) Some items, such as ammunition, cannot be shipped by air and therefore ship times may be longer than expected if you are purchasing ammunition, or an order of multiple products that includes ammunition.

1. SureArms.com will ship to any physical address in the United States. SureArms.com will not ship outside of the United States at this time. If you request signature confirmation for any package, this may increase the price of your order or may delay shipping or arrival time.

2. Every item shipped from SureArms.com is insured up to the full purchase price. It is SureArms.com's responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from SureArms.com to you and not for subsequent shipments for returns or repair.

3. SureArms.com's preferred carrier is FedEx and all shipping will be competed through them unless otherwise specified. SureArms.com's shipping prices may vary with those of their carrier. SureArms.com guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from SureArms.com,

4. All shipping and handling times are counted in business days only and correspond with those of FedEx, our preferred carrier.

5. For information on returns and warranty information please visit our Returns Policy page.

All items other than FFL-required items such as firearms and ammunition may be returned within 14 days. You may contact us directly to request instructions on returns. Any items returned unopened without prior contact to us will be presumed to be undeliverable and the customer will be eligible for a refund minus any applicable restocking fees, which shall be the lesser of 20% of the total price of the returned order, or the maximum amount allowable under applicable law. This return policy shall not apply to the purchase of FFL-required items such as firearms and ammunition, whose policy is governed by the terms and conditions below.

 

SHIPPING POLICY FOR FFL-REQUIRED SHIPMENTS INCLUDING ALL FIREARMS AND AMMUNITION:


IN ADDITION TO THE ABOVE TERMS AND CONDITIONS, you the buyer warrant and acknowledge that you have read an understood the procedures for buying a gun or ammunition online. All delivery terms and conditions shall apply to you, and in shipping to an FFL, we also require the FFL to subscribe to our terms and conditions. SureArms.com, disclaiming all liability for errors or delays in shipping, further disclaims liability for any errors or delays in shipping on the part of the FFL.

SureArms.com cannot guarantee that you will successfully complete an FFL transfer. In the event of an NICS background check failure, denial of transfer by the FFL, or other reason that the transfer is denied or made impossible under federal, state, or local laws, SureArms.com cannot accept a return or issue a refund. SureArms.com has no control over the NICS background check process. We cannot ask that the FFLs that we work with hold onto an item indefinitely, though no order shall be canceled if an NICS background screening results in a request for delay (but not denial) of transfer for the period of that denial plus a reasonable amount of time for the customer to return to the FFL to pick up the item upon successful completion of the background screening.

Pursuant to applicable federal law and industry standards, we cannot accept returns nor issue refunds for FFL-required items; all such items are considered “used” the moment they are accepted for delivery by an FFL regardless of whether or not title to that item ever passes to you or any other customer. As such, please carefully review the requirements for successfully passing an NICS background check before making your purchase. In making such a purchase, you warrant that you have read and understood the requirements for taking and passing an NICS background check.

For your convenience, here are the terms and conditions to which we are subject from our preferred carrier, FedEx. These terms and conditions are subject to change without notice by FedEx at any time. In the event of any inconsistency between these terms and the terms listed in the FedEx shipping policy, the FedEx shipping policy shall control as to the cost, delivery time, and processing of shipments:

Overview
   •   Shippers and recipients must be of legal age and must comply with all government regulations identified by federal, state, and local laws
   •   Gun parts not specified by the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF) as constituting a firearm may be shipped as a 'non-firearm'
   •   Shippers or recipients must be licensed manufacturers, importers, dealers, or collectors
   •   Individuals can ship to licensed manufacturers, importers, or dealers for the purpose of repair or customizing (and return of the same)
   •   Shippers must follow all FedEx policies and procedures

Express
   •   Transports firearms between all areas served in the U.S. and Puerto Rico
   •   Requires shippers to use FedEx Priority Overnight or FedEx 1Day Freight services, unless a two-day exceptionis approved
   •   Accepts FedEx packaging, including the FedEx Express Freight Box, or customers can use their own packaging as long as it meets packaging requirements
   •   Accepts ammunition shipments; because ammunition is classified as an explosive, it must be shipped separately as Express Dangerous Goods (DG)

Ground and Home Delivery
   •   Transports firearms (excluding handguns) within the U.S.
   •   Accepts ammunition shipments; because ammunition is classified as an explosive, it must be shipped separately as a Ground Hazardous Material (Ground Haz Mat)

Freight
   •   See the Freight 100 Rules Tariff, Item 780, Section B

Requirements
   •   Shippers must notify FedEx of packages containing firearms
   •   There should be no markings or labels that identify packages contain firearms
   •   Shipments must be packaged in sturdy outer boxes with sufficient cushioning materials to protect firearms and secure them from movement
  • Shippers must select Adult Signature Required (ASR)

Restrictions
   •   FASCs do not allow firearm shipments
   •   Express, Ground, and Home Delivery shipments can be dropped off at World Service Centers (WSCs), but cannot be placed in Express Drop Boxes
   •   No signature release, driver release, indirect delivery, reroutes, or Hold at Location
   •   Firearms cannot be shipped, loaded, or packaged with ammunition

Ground and Home Delivery will not transport:
   •   Handguns (assembled or disassembled)
   •   Collect on Delivery (COD) shipments

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